KYC & AML Policy
Every Wexmont account is verified before it can be funded or used for withdrawals. This page explains what we check, which documents we accept, how long it takes and what is expected of you.
- Identity checks on every account
- Documents handled confidentially
- Ongoing transaction monitoring
On this page
- What KYC means
- What AML means
- Why verification is required
- Accepted documents
- Verification steps
- How long it takes
- Why a check can fail
- Ongoing monitoring
- Your obligations
- Questions
What "Know Your Customer" means
Know Your Customer (KYC) is the standard process by which a financial service confirms that a client is a real, identifiable person, and that the information provided at registration is accurate.
At Wexmont level, our KYC process involves gathering and verifying essential information about you: your complete legal name, birth date, country where you reside, how to contact you and which payment method you plan to use. We cross-reference the information you entered during registration against the documentation you submit.
What we do not do
We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.
What "anti-money laundering" means
Anti-money laundering (AML) comprises the procedural safeguards that financial services implement to ensure their systems are not exploited for transferring criminal proceeds, financing unlawful operations or concealing the genuine source of money.
AML measures extend beyond a simple one-time identity verification. They encompass categorization of new account risks, screening for sanctions violations and politically-exposed persons, restrictions on atypical transaction patterns, documentation storage, internal notification procedures for questionable transactions and, where applicable regulations mandate it, notification to the relevant regulatory body.
Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.
Why verification is required
- 01
Legal obligation
Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.
- 02
Protecting your money
Verification links an account to a sole identifiable party. This substantially reduces the likelihood of unauthorized account access and restricts redemptions to payment methods previously confirmed as yours.
- 03
Keeping the platform clean
Screening prevents sanctioned entities and opaque corporate structures from accessing the platform, thereby safeguarding all other users.
- 04
Faster payouts later
Once an account undergoes upfront verification, no supplementary verification is needed at redemption, eliminating delays when they are most inconvenient.
Which documents are accepted
We may request up to three document categories. Submissions should be colour photographs or PDF files, entirely visible, unaltered, with all four edges and text clearly readable.
1. Identity document
An authorized identity credential displaying your likeness, complete name, birth date, credential identification number and validity expiration. Standard examples include a passport, state-issued identity card, or a photographic driving credential. The credential must remain current and unexpired.
2. Proof of address
A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.
3. Proof of payment method
Confirmation that the payment method is owned by you. For credit/debit cards, this typically entails a photograph displaying your name, initial six digits and terminal four digits plus expiration, with intermediate digits and verification code obscured. For bank account transfers, a bank record or official notice bearing your name with the account number. For digital payment accounts, a profile snapshot displaying your name and account number.
Formats and file size
Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.
The verification steps
- 01
Register
Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.
- 02
Confirm contact details
Confirm your email address and, where requested, your phone number. This proves the contact channels belong to you.
- 03
Upload your identity document
Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.
- 04
Upload proof of address
Upload a recent qualifying document in your name at the address on file.
- 05
Confirm the payment method
Supply documentation confirming ownership of both the payment method for contributions and the payment method for redemptions.
- 06
Screening and review
Our compliance team reviews the file, runs the required sanctions and risk screening, and either approves the account or asks for a correction.
- 07
Confirmation
You receive a notification once the account status changes. The current status is always visible in the verification area of your account.
How long a check takes
Most complete submissions are reviewed within a few hours to a couple of business days. Files that need a second look, a translation or an additional document can take longer.
Review times depend on volume, on the quality of the uploads and on whether any additional screening is triggered. The processing window that applies to your account, together with the current status of each document, is shown in your account area - that published figure is the one to rely on, not any figure quoted elsewhere.
- Clear, complete, unedited uploads are reviewed fastest.
- Requests submitted outside business hours are queued for the next working day.
- Thorough examination, if mandated, takes additional time and notification will be sent to you.
Why a check can be rejected
A rejection is usually a document problem, not a judgement about you. In most cases you can simply re-upload and the account is approved on the second attempt.
| Reason | How to fix it |
|---|---|
| Image blurred, cropped or glare-covered | Re-shoot in daylight, flat on a dark surface, all four corners visible. |
| Document expired | Upload a currently valid document. |
| Name or date of birth does not match the account | Correct the account details, or explain a legal name change with supporting proof. |
| Address documentation too distant in time or does not match your registered name | Furnish a current suitable certification received at your listed address. |
| Payment method belongs to a third party | Use an instrument in your own name - third-party funding is not accepted. |
| Document has been altered, partially photographed to conceal information, or is a digital capture of a display | Furnish an original unaltered photograph or PDF file. |
| Residence in an excluded jurisdiction | Account creation cannot proceed; consult our regulatory information page regarding general provisions. |
Should the reason for denial remain unclear, reach out to our help desk for clarification. We will furnish details where our regulatory obligations allow.
Ongoing transaction monitoring
Verification represents a continuing responsibility rather than a singular occurrence. Ongoing examination of accounts and financial activity continues throughout the customer relationship.
What is monitored
Account deposit and redemption behaviors, substitution of payment methods, relocation to a new country or updated contact information, usage inconsistent with the initial profile, and any flagged activity identified by our detection systems.
What can happen as a result
- A demand to submit updated documentation or justification regarding fund origins.
- A temporary hold on a specific transaction while it is reviewed.
- Changes to the transaction caps shown within your account dashboard.
- Restriction or closure of the account where the law requires it.
Records
Identification data and transaction records are retained for the period required by applicable law after the relationship ends, and are handled in line with our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.
Your obligations
- Give accurate, current and complete information, and keep it up to date.
- Use only your own funds and your own payment instruments - never someone else's.
- Retain just one active account and safeguard your access credentials.
- Respond to document requests within the timeframe stated in the request.
- Notify us without delay regarding any change in country of residence, registered name or payment method.
- Report any suspected unauthorised access to your account immediately.
Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.
Where to ask questions
If anything on this page is unclear, or you want to know the exact status of your own verification, ask us before uploading again.
Who reviews my documents?
A trained compliance reviewer. Files are stored on restricted systems, and access is limited to staff who need it for the check.
Can I start before I am verified?
You can register and explore the account, but funding, trading and withdrawals depend on the verification status published in your account.
Do I have to verify again later?
Possibly. Documents expire, addresses change and periodic refresh is a normal part of AML compliance. We will contact you if a refresh is needed.
How do I contact the compliance team?
Use the contact route on our contact page and mention "KYC" or "verification" in your message, together with the email address on your account. Please do not send document images by unsecured channels - upload them in the account area instead.
Get verified once, cleanly
Ninety per cent of delays come from three things: a blurred photo, an out-of-date address document, and a payment method in someone else's name. Fix those and most checks pass first time.
Need help with a document?
Our assistance staff can specify precisely which document was not accepted and the specific cause.
- Before proceeding, review the verification section within your account.
- Then contact support with your registered email address.